Portfolio of documents and exercises 04101 Essay

Portfolio of documents and exercises 04101 - Essay Example Include organising, leading or group activities. Those requiring initiative, creativity or giving intellectual development are also of interest. The following questions are designed to encourage you to provide specific abilities. Your examples can be taken from your education, work experience, placements or spare-time or other voluntary activities but do not write solely about course-work. Describe a challenging project, activity or event which you have planned and taken through to a conclusion. Include your objective, what you did, any changes you made to your plan and state how you measured your success. ï‚ · To analyze the extent of change in customer satisfaction due to either a change in customer expectations over Mobile Number Portability services before and after availing it or a change in the services provided by the mobile network operators to its customers which further lead them to avail MNP. ï‚ · Thus to suggest strategic and tactical actions for slowing down the rate of customer loss, increase customer satisfaction and attracting customers who are unhappy with their existing service contributor. Describe how you achieved a goal through influencing the actions or opinions of others (perhaps in a team context). What were the circumstances? What did you do to make a difference? How do you know the result was satisfactory? During the second year of my studies, I had a group assignment which required all the group members to prepare a presentation on one of our course modules. I myself chose to lead the team precisely because I could understand that other individuals in the team were reluctant to lead the way. The first major circumstance that came in front of me was that my team was formed of people belonging from different culture. This was mainly due to the fact that the five individuals within the group came from different countries. Therefore, it was important for me to understand the acceptance, tolerance and